Reputation management refers to the practice of monitoring how you’re viewed on the internet. Your online reputation can be shaped by anything; from content you post on social media networks to reviews and discussions posted by others. Online reputation management professionals not only monitor what is being said about their clients, but also shape their clients’ images in order to accurately attract their clients online.
Factors to Consider:
95% of people search local businesses online
91% of consumers read online reviews about local businesses
84% trust online reviews as much as a personal recommendation
Most consumers read two or more reviews before making a decision
73% of consumers feel that reviews older than three months aren’t relevant
AUTOMATE YOUR BRAND’S ABILITY TO:
Acquire, Amplify, and Monitor Customer Reviews
Systematically drive customers to one conversion funnel that routes them to the review sites you care about. We provide an easy to use review landing page that flows your customers to the correct place.
Guide unhappy customers to a service recovery without dealing with a publicly posted bad review. Educate happy customers and guide them through completing a review on the site of their choice.
Automatically ask, remind, and guide customers through the review process with email, text, and print campaigns. Our certified reputation experts will build and deploy a fully automated program.
See results with beautiful monthly reports that show reputational improvement alongside actionable insights to campaign data. We provide automated monthly reports to your team for review.